Helplines

ABC's Helpline | Call 03000 11 12 13 Wednesdays - Fridays 9am-1pm

ABC’s helplines are here for you to discuss issues about food and eating and the reasons why you, or the person you care about, has developed disordered eating or an eating disorder. Parents and carers also call us if they suspect an eating disorder or have had their suspicions confirmed and are unsure of the next steps.

Please note that we are not a counselling service, a crisis line or a general mental health organisation and staff will signpost you to helpful alternatives if necessary. As a small team responding to a huge need we ask that you keep your calls to 30 minutes unless you are calling us for the first time, and to refrain from calling multiple times during the day or week, as this prevents other people from getting through for their first call.

Our helplines are run by fully trained members of staff, who have both professional and personal experience of eating disorders.

Contact our helpline or if you especially want to talk to a particular person, you can also book 1:1 support call via telephone, video or online chat. 

Meet the support team

Belinda

Belinda, Support Team Lead
With personal experience of recovery from eating disorders including Anorexia, Bulimia, binge eating and orthorexia, Belinda offers emotional and practical support to anyone struggling with an eating disorder and to those caring for or supporting someone else. After recovering, she qualified as a Nutritional Therapist with a desire to specialise in supporting people with eating disorders. 

Talk with Belinda
Belinda offers 1:1 support calls and is on our helplines, every Wednesday. She also facilitates the peer support group for individuals every Tuesday. 


Mel

Mel, Support Team Member
Having previously experienced her own difficulties around food and eating, Mel knows how important it was for her to have someone to talk to, who could truly understand. With 5 years of advanced training in Counselling and Psychotherapy, and as a parent of 3 children, Mel offers support and signposting to anyone struggling with an eating disorder, or supporting someone else through one.

Talk with Mel
Mel offers 1:1 support calls and is on our helplines, every Wednesday and Friday. 


Joanna

Joanna, Support Team Member
At 14 years old, Jo’s daughter developed Anorexia followed by Binge Eating Disorder. As a parent with lived experience, Jo can particularly offer support and understanding to family members caring for a loved one and anyone struggling, including many practical strategies and coping techniques. Jo is also a qualified practice nurse and SEN learning assistant.

Talk with Joanna
Joanna offers 1:1 support calls and is on our helplines, every Thursday. She also facilitates the family & friends peer support group on Tuesdays (fortnightly). 


Rosie

Rosie F, Support Team Member
As a teenager, Rosie struggled with OSFED, anorexic, bulimic and bingeing tendencies. Now studying psychology, and currently on placement at an adolescent eating disorders unit, Rosie wants to support others and to let them know they are not alone. She can offer support on various issues, including bingeing, purging, body image, and restriction.

Talk with Rosie
Rosie offers 1:1 support calls and is on our helplines, every Thursday. 


Claire

Claire, Support Team Member
As a registered nurse, Claire has experience caring for patients with an eating disorder in a medical setting including the eating disorder ward at the Maudsley Hospital in London. For five years, Claire has been supporting callers to our helpline and often uses her medical training to guide people towards the clinical help they may need. 

Talk with Claire
Claire offers 1:1 support calls and is on our helplines on alternate Fridays. 


Hannah

Hannah, Trained Support Volunteer
Hannah has experience caring for and supporting a loved one through diagnosis and treatment for an eating disorder, and although she knows that recovery is possible, recognises it can be a slow and tough process. As a carer, Hannah often felt overwhelmed and very alone. Her experience of working with therapists and other professionals to support her loved one with an eating disorder, anxiety and OCD, inspired her to start training to be a counsellor. Hannah is now halfway through the 4-year training. 

Talk with Hannah
Hannah co-facilitates the family & friends support group on Tuesdays (fortnightly). 


Helplines Partnership Membership logoWhat you can expect from a call with us

  • A safe space in which to talk to people who have a professional and personal understanding of eating disorders

  • A service where callers feel able to speak openly about their concerns, knowing that the information is treated confidentially*

  • Reassurance and emotional support with a focus on practical guidance and strategies to help you move forward 

  • An understanding of the services we offer and the additional help and resources we can provide

  • Signposting to other organisations and support services

  • As a member of the Helplines Partnership, we adhere to nationally recognised best practice standards. 

Read ABC's Charter which includes our terms of use.  

*Your Privacy

We take caller confidentiality very seriously and aim to create a trusting relationship between helpline users and staff. Callers' personal details are not shared with third parties unless consent has been given, and only on a 'need to know' basis. Exceptions to this are detailed in our Confidentiality Policy (see below) and are made only where there is a potential risk to the caller or others and/or where required by law. 

Read ABC's Confidentiality Policy