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Admin 124 posts
Posted one year ago
I would like to tell you of a success that I had using PALS. My son had been in a unit for 11 months, when he was discharged from the unit his care was transferred to the local mental health hospital. He managed to get a job within a few weeks and was insistent that he wanted to get better, but he didn’t want to be the invalid anymore, and he didn’t want to risk his job by asking for too much time off. The only support available was from 9.00 to 3.30. He wanted a twilight appointment. I complained to PALS. PALS were brilliant and they took my complaint seriously. Their investigation into my complaint resulted in a change of available hours and they now offer evening appointments one day in the week. Has anyone else complained to PALS.